Money rules,
made clear.
Clear terms for subscriptions, cancellations, membership pauses, refunds, extensions and promotional credits.
Showing the full policy тАФ clear and complete for grown-ups. ЁЯСд
1. Plans, Pricing and Scope
QuestSetu offers a Free Forever plan with selected learning experiences and may offer individual, parent, family, educator, school, institutional, monthly, annual and other premium plans.
This Refund, Cancellation, Membership Pause & Promotional Credit Policy (тАЬPolicyтАЭ) applies to QuestSetu, a digital learning platform operated by CodexLabs AI Private Limited (тАЬQuestSetuтАЭ, тАЬweтАЭ, тАЬourтАЭ, or тАЬusтАЭ). It covers subscriptions, memberships, digital services, premium features, add-ons, credits, gift cards and other paid services purchased directly from QuestSetu, unless separate terms are shown at purchase.
By purchasing or using a paid QuestSetu service, you agree to this Policy. Nothing in this Policy limits a mandatory right that cannot legally be waived.
QuestSetu offers a Free Forever plan with selected learning experiences and may offer individual, parent, family, educator, school, institutional, monthly, annual and other premium plans.
- The Free Forever plan has no recurring subscription charge and therefore creates no refund entitlement.
- Free features, content, usage limits and AI-credit allowances may change over time.
- Paid-plan pricing, billing frequency, included benefits, duration and applicable taxes are displayed before purchase.
- Add-ons, digital content, AI credits and other usage packages may have separate product terms shown at purchase.
2. General Refund Rule and Exceptions
Except where this Policy expressly says otherwise or applicable law requires another outcome, payments made for QuestSetu subscriptions, memberships, digital services, premium features, add-ons and digital content are non-refundable after the purchased service or access has been activated or made available to the user.
Except where this Policy expressly says otherwise or applicable law requires another outcome, payments made for QuestSetu subscriptions, memberships, digital services, premium features, add-ons and digital content are non-refundable after the purchased service or access has been activated or made available to the user.
QuestSetu does not normally refund a purchase because a user changes their mind, stops or reduces use, does not complete learning activities, does not use every feature or credit, selects the wrong plan, no longer needs the service, or fails to cancel before renewal.
QuestSetu may provide a refund, reversal, restored access, extension or other appropriate remedy where:
- A verified duplicate payment occurred.
- Payment succeeded but the purchased service could not be delivered after reasonable attempts to correct activation.
- A material billing error attributable to QuestSetu occurred.
- A payment provider, regulator, court or applicable law requires it.
- Another mandatory consumer remedy applies.
An exceptional remedy in one case does not create an entitlement in another case.
3. Cancellation, Renewal and Account Deletion
Users may cancel an eligible subscription through the available account or membership controls. Cancellation stops future renewals but is not the same as a refund.
Users may cancel an eligible subscription through the available account or membership controls. Cancellation stops future renewals but is not the same as a refund.
- Paid access normally continues until the end of the current paid billing period.
- No pro-rata refund is normally provided for an unused part of that period.
- Unused days and benefits are not normally converted into cash or wallet balance.
- After paid access ends, the account may return to the Free Forever plan.
- Automatically renewing subscriptions must be cancelled before the applicable renewal date.
Deleting the app, ceasing use, or deleting a QuestSetu account does not necessarily cancel an active subscription. Subscriptions managed by Apple, Google or another provider must be cancelled using that providerтАЩs subscription controls before account deletion where applicable.
4. Pauses, Reactivation and Extensions
Eligible plans may support a temporary membership pause. Eligibility, duration, frequency, benefit availability and revised billing dates are shown before confirmation.
Eligible plans may support a temporary membership pause. Eligibility, duration, frequency, benefit availability and revised billing dates are shown before confirmation.
During a pause, premium benefits may be unavailable, billing may be deferred, and the membership may automatically reactivate on the displayed date. When it reactivates, paid access and billing may resume using the revised schedule. A pause does not create a refund entitlement.
QuestSetu may also apply a purchased, promotional, support, gift or institutional membership extension. The revised expiry date should appear in the account. Free or promotional extension days have no cash value, are not normally transferable and do not create a refund entitlement.
If a membership is cancelled after an extension, future renewal normally stops but access may continue to the revised expiry date. Remaining extension days are not converted into cash.
5. Plan Changes, Product Changes and Account Status
For an upgrade, the price, billing adjustment and effective date are displayed during the change. Once upgraded features are activated, the upgrade payment is generally non-refundable, except where required by law. Supported payment platforms may apply a credit or prorated billing adjustment.
For an upgrade, the price, billing adjustment and effective date are displayed during the change. Once upgraded features are activated, the upgrade payment is generally non-refundable, except where required by law. Supported payment platforms may apply a credit or prorated billing adjustment.
A downgrade normally takes effect at the end of the current billing period. Existing benefits may remain available until then, but the price difference and unused benefits are not normally refunded or converted into cash.
QuestSetu may improve, replace or discontinue reasonable features, content, AI tools and learning experiences. Such changes do not automatically create a refund entitlement, without limiting mandatory rights where a purchased service is materially not provided as represented.
Accounts may be restricted, suspended or terminated for fraud, payment abuse, unauthorized access, promotional abuse, billing manipulation or another material Terms violation. A user-caused suspension or termination does not automatically create a refund entitlement.
6. Payment Status, Providers and Disputes
A payment attempt does not activate paid access until the transaction is confirmed. Pending transactions may delay activation, and users should avoid repeated attempts while a payment is pending.
A payment attempt does not activate paid access until the transaction is confirmed. Pending transactions may delay activation, and users should avoid repeated attempts while a payment is pending.
For failed, invalid or incomplete transactions, a bank, card network, UPI provider, Cashfree Payments or another provider may automatically return a temporary debit. This is a payment reversal, not a voluntary QuestSetu refund.
For a duplicate charge or a successful payment without activation, contact support with the registered email, order ID, transaction ID, date, amount, method and payment confirmation. QuestSetu may restore access, correct entitlement, extend membership, or reverse a verified duplicate or undeliverable transaction.
Payments on the QuestSetu website may be processed by Cashfree Payments or another authorized provider. Providers independently handle authorization, confirmation, reversals, refund processing, chargebacks and banking-network adjustments.
Users may also dispute an unauthorized or incorrect charge with their bank, card issuer, UPI provider or payment service. QuestSetu may provide relevant transaction, account, activation, access and communication records in response. Fraudulent or abusive chargebacks may result in account restrictions where permitted by law.
7. Promotions, Credits, Wallets, Gifts and Discounts
QuestSetu may issue promotional credits, free membership days, temporary access, feature unlocks, AI credits, coupons, discounts and similar benefits. Unless different campaign terms are shown, promotional credits automatically expire 7 days after they are credited to the userтАЩs QuestSetu account.
QuestSetu may issue promotional credits, free membership days, temporary access, feature unlocks, AI credits, coupons, discounts and similar benefits. Unless different campaign terms are shown, promotional credits automatically expire 7 days after they are credited to the userтАЩs QuestSetu account.
Membership Pause Does Not Pause Promotional Credit Expiry
A membership pause does not pause, suspend or extend promotional-credit expiry. A membership extension also does not extend promotional credits unless the applicable promotion expressly says so.
Promotional benefits and promotional wallet balances:
- Have no cash value and cannot normally be withdrawn, transferred, sold or refunded.
- Expire on the displayed date and are not normally restored after expiry.
- May be restricted to eligible plans, services, accounts, users or minimum purchases.
- May be revoked where obtained through fraud, abuse, manipulation, system error or a Terms violation.
Paid wallet balance and promotional balance may be tracked separately, and QuestSetu may determine which eligible balance is used first.
Gift-card purchases are normally non-refundable after purchase; redeemed cards cannot be cancelled or exchanged for cash. Separate validity or redemption terms shown at purchase also apply. Coupons and discount codes cannot normally be redeemed for cash, transferred, refunded or restored after expiry.
AI tokens and usage credits may vary by plan, may expire, and cannot normally be transferred or withdrawn as money. Separate in-product credit terms also apply.
8. App Stores, Schools and Contract Customers
Apple handles subscription management, cancellation, billing disputes and refund requests for purchases made through the Apple App Store. Apple determines App Store refund eligibility under its policies and applicable law, and QuestSetu cannot override AppleтАЩs decision.
Apple App Store Purchases
Apple handles subscription management, cancellation, billing disputes and refund requests for purchases made through the Apple App Store. Apple determines App Store refund eligibility under its policies and applicable law, and QuestSetu cannot override AppleтАЩs decision.
Google Play Purchases
Google may handle subscription management, cancellation, billing disputes and refund requests for Google Play purchases. Google Play rules apply in addition to this Policy, and QuestSetu cannot override GoogleтАЩs decision.
Schools, educational institutions, businesses and enterprise customers may purchase under a contract, order form, proposal, quotation or institutional agreement. Specific payment, cancellation, pause, renewal or refund terms in that agreement prevail to the extent of an inconsistency with this Policy.
9. Approved Refunds, Taxes and Legal Rights
Where QuestSetu approves or is legally required to issue a refund:
Where QuestSetu approves or is legally required to issue a refund:
- It is generally sent to the original payment method where supported.
- Processing and display times depend on the provider, bank, card network or UPI provider.
- Transaction information may be required to identify and verify the payment.
- Applicable GST, tax or government-charge adjustments are handled under applicable requirements.
QuestSetu cannot guarantee how quickly an external financial institution will display an approved refund.
Nothing in this Policy waives, restricts or excludes a mandatory consumer, payment or other legal right. Where a mandatory requirement conflicts with this Policy, that requirement prevails.
10. Support, Policy Updates and Contact
For billing, cancellation, payment, refund, privacy, safety, security or other support, contact QuestSetu, operated by CodexLabs AI Private Limited:
For billing, cancellation, payment, refund, privacy, safety, security or other support, contact QuestSetu, operated by CodexLabs AI Private Limited:
Website: https://questsetu.com Email: support@questsetu.com
Include the registered email, order or transaction ID, payment date, amount, payment method and a concise description. Never send an OTP, password, CVV, full card number, UPI PIN or banking password.
QuestSetu may update this Policy to reflect changes to services, plans, payment methods, promotions, provider requirements or law. The current effective date appears at the top, and material changes may also be communicated through QuestSetu, email or another appropriate method.
Questions about billing? ЁЯТм
Contact QuestSetu support with your registered email address and relevant order or transaction details.
ЁЯУз Email billing support